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Terms and conditions

  1. GENERAL INFORMATION The offer and sale of products on the “” website are governed by these General Conditions of Sale. The products offered on are sold directly by Trilli Milano, a Paola Tomasi brand, VAT number 04442150241. You can request any information from by writing to the email address Trilli Milano may modify the Terms of Sale from time to time, at its sole discretion. Whoever intends to use the website will be deemed, by virtue of the use made, to have accepted to be bound by our Terms of use of the website and our Privacy Policy.
  2. WHO CAN MAKE PURCHASES Only those who can make purchases:
    • has reached the age of majority (eighteen in most countries)
    • has the legal capacity to stipulate contracts.
    If you are a minor or unable, according to the law, to stipulate a contract, a parent or legal guardian must stipulate an order in your name and therefore accept these Terms of Sale. Any order entered into in contravention of this provision will be null and void. By placing an order through the website, you represent and warrant that you are an end customer in good faith and that you will not supply, sell or distribute Trilli Milano products or products of the brands represented by it, nor will you purchase such products for trade or to obtain other commercial advantage. If, despite our efforts, the product is no longer available or if Trilli Milano believes, for legitimate reasons, that an order violates these Terms of Sale, Trilli Milano may refuse the order.

  3. PRODUCT AVAILABILITY: QUANTITY All orders placed through the website are subject to relative availability and acceptance by Trilli Milano. Trilli Milano reserves the right to modify the range of items offered on the site and may limit, from time to time, the quantity of products that the customer can order for each purchase session. The product pages on the website provide all the information relating to the products currently on sale through these channels. The products with the "Add to cart" button are available for sale through the website. By clicking on the "Request information" button, Trilli Milano will provide you with further information on the availability of the products and will assist you in purchasing.

  4. ACCOUNT REGISTRATION; PERSONAL INFORMATION In order to place an order from the website, the customer must register and create an internet account. To register you will be required to provide valid and up-to-date personal information, including name, telephone number and e-mail address, and to confirm that you are of legal age. Once you have registered your personal account on the website, you will receive an e-mail message which will allow you to access your account on the website and create an account and a permanent password. The Customer will be responsible for the confidentiality and security of the password and access data to his account. Trilli Milano is not responsible for any abuse of the Customer's account resulting from access and use of your password and account access data by third parties. Trilli Milano reserves the right, at any time, to change the information required to place a new order or the registration requirements. Any changes will be indicated on the website. See our Privacy Policy. for more details on how Trilli Milano uses the personal information you provide. In case of modification of the information provided on the website, please access your account and update this information directly on the website, inform Trilli Milano as indicated in our Privacy Policy.

  5. ORDERS Once you have chosen a product, you can add it to your cart. It will then be possible to proceed with the purchase of further products and add them to the cart (subject to availability and quantity limits). It will also be possible to eliminate one or more products in the cart. You will be asked to provide personal information, including shipping address, billing address and payment details. The Customer guarantees that all personal information provided to Trilli Milano is true and correct. For security reasons and to prevent any fraud, Trilli Milano, or its external suppliers, may collect additional information. See our Privacy Policy. for further information on how Trilli Milano uses, and for how long it retains, the personal information provided. In the event that the ordered items are not available, or if for some reason the order cannot be processed as requested by the Customer, the Trilli Milan Orders office will promptly notify it.

  6. PRICES, TAXES AND SHIPPING COSTS All prices indicated on the website are in Euros and include VAT. Trilli Milano reserves the right to change prices and shipping costs at any time without notice. The shipping costs applied to the order will be indicated in the cart before confirming the order.

  7. PAYMENT Trilli Milano accepts the following payment methods for purchases made on the website:
    • Credit card: Visa, MasterCard, American Express. Payment will be charged to the Customer's credit card as soon as the order is accepted.
    • PayPal: to purchase with PayPal, the Customer must access his PayPal account. In case of purchase through PayPal, the amount will be charged directly to the customer's PayPal account. For more information on the PayPal service, please visit .

  8. ORDER CONFIRMATION AND ACCEPTANCE All orders placed on the website are subject to acceptance by Trilli Milano. Trilli Milano is not obligated to accept an order, and may, at its discretion, refuse to accept an order, including but not limited to cases where:

    • there is an obvious and identifiable error in the price or description of the product; or
    • the order cannot be processed due to a shipping error. Furthermore, Trilli Milano may refuse an order if, at its discretion, it believes that the Customer may violate these Terms of Sale.

    After having sent an order to the website, the Customer will receive an order confirmation e-mail message. This e-mail message contains details of the product ordered, the final price (including taxes and shipping costs), the shipping and billing address, the payment option chosen. The sending of the order by the Customer constitutes an offer to purchase the selected products, subject to these Conditions of Sale. The order will be considered accepted only when Trilli Milano sends an e-mail message confirming the order, which also confirms that the product has been shipped. This e-mail message constitutes Trilli Milano's acceptance of your order and the effective conclusion of the sales contract.

  9. SHIPPING AND DELIVERY OF PRODUCTS For specific shipping needs, please contact Trilli Milano at the email address

  10. RETURNS AND REFUNDS For information on return and refund procedures, please consult the "Returns and Refunds" section of the website.

  11. CONTACTS For any question or complaint, please contact Trilli Milano Customer Service at the email address .

  12. APPLICABLE LAW AND COMPETENT COURT These Conditions of Sale are governed by and must be interpreted in accordance with Italian law, without giving effect to any principle of conflict of laws. Any dispute, controversy, difference or claim arising out of or in connection with these Terms of Sale, including the validity, invalidity, breach or termination of these Terms of Sale, will be resolved by the courts located in Vicenza, Italy.

  13. FINAL PROVISIONS In the event that one or more provisions of these Terms of Sale becomes invalid, illegal or unenforceable in any respect, the validity, legality, enforceability or enforcement of the remaining provisions of these Terms of Sale shall not in any way affected or impaired. No waiver by Trilli Milano to exercise its rights under these Terms of Sale will be considered a permanent waiver of such rights or any other right.